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SSP Architecture |
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Architecture
Features
Interfaces
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SSP is a SIP based IVR platform. It fully implements VXML 2.1 specifications,
integrates with a number of 3rd party MRCP (v1 and v2) servers and is a self
contained IVR system. It includes a set of extensions to the VXML 2.1
specifications to provide traditional IVR (recorded prompts and DTMFs)
without external MRCP servers. Thus it includes everything that is
required to provide an IVR platform with recorded prompts and DTMFs.
SSP consists of logical software components, called services. Services offer
different capabilities for call processing. Various phases of the incoming
call are processed by different servers, which are able to offer capabilities
required for the current stage. There is no single point of control or failure.
If a service is experiencing a failure and is unable to process a call, that
call is going to be routed to a different service with necessary capabilities.
If the system is reaching its capacity limits, additional services could be
started/stopped dynamically, no configuration changes are required. There is
no connection between logical and physical configurations – any SSP service
can run on any host. Thus SSP is highly available and scalable, any
reliability and performance characteristics could be achieved by configuring
enough hardware components.
A more detailed presentation on SSP architecture and features is available upon request.
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